United Airlines Dulles International Airport Polaris Lounge

McKissack provided project management and advisory support to United Airlines at Washington Dulles International Airport (IAD), advancing a series of strategic capital initiatives to enhance passenger experience and operational efficiency. Working closely with airline leadership, airport authorities, and key stakeholders, the team conducted feasibility studies, coordinated program requirements, and supported business case development for multiple facility and systems improvements. McKissack oversaw major design changes to the ticketing and baggage handling systems, ensuring alignment with operational needs and future growth. The team also led the relocation and upgrade of United’s Global Services Reception, delivering an enhanced premium customer experience. Through integrated project management and stakeholder coordination, McKissack helped United implement complex improvements at a major international gateway while minimizing operational disruption.